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Kenro Ltd is committed to protecting and respecting your privacy. This policy covers Kenro's use of personal information when you visit or make a purchase from www.kenro.co.uk or www.kenro.ie.
After reviewing this policy, if you have any additional questions or want more information about our privacy practices, or would like to make a complaint, please email email@example.com
When you visit www.kenro.co.uk or www.kenro.ie (referenced as “the site/s”), we collect certain information about your device, interaction with the site, and information necessary to process your purchase. We may also collect additional information if you contact us for customer support.
Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy. We may give your personal information to our trusted service partners for delivering services to you. For instance, for the purposes of marketing (we use Shopify for order and personal data capture; Klaviyo for email marketing and NOSTO for personalised shopping), finance, advertising, processing payment and delivery.
We make sure our trusted service partners keep your personal information safe and secure.
We use this information in a number of different ways:
Please be aware that the transmission of information via the internet is not completely secure. Although we do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted to our site/s; any transmission is at your own risk. Any payment transactions will be encrypted and processed via our secure transaction partner. Alternatively, you have the option to pay for your purchase via a link at the checkout to the PayPal, ShopPay or GooglePay website.
We keep the personal information we collect about you in secure environments using the services of third-party companies. Your personal data is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals. We work with website storage service providers and our website developers help store and manage personal data obtained from our site/s.
If you subscribe to receive our email newsletter, we work with third-party provider Klaviyo who will store your name, email address, address and DOB (if provided).
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the site/s, you are responsible for keep that password confidential. We ask you not to share a password with anyone.
Our website may contain links to and from third-party sites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that your read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.
If you do not wish to be contacted about our products or services, you can unsubscribe by going to the following page and entering your email address in the unsubscribe box (link). Alternatively, you can click the ‘Unsubscribe’ link in the footer of a marketing email. You can also access your account and update your personal settings.
If you find that the personal information that we have about you in inaccurate or needs updating (for instance your name or address) then please go to your account and update your settings. Alternatively, you can email the updates needed to firstname.lastname@example.org and our team will make these corrections for you. You can also contact us on this email address if you would like to know what information Kenro Ltd holds about you, we will provide you with that information subjection to a reasonable fee within 40 days of receiving the request.
To remove your account and personal information from our records, please email your request to email@example.com
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above
You can set preferences for how Google advertises to you using the Google Ad Preferences page https://www.google.com/settings/u/0/ads/authenticated?hl=en, you can also opt out of interest-based advertising entirely by cookie settings via this link or permanently using a browser plug.
As noted above, if you would like to make a complaint, please contact us by email at firstname.lastname@example.org.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Last updated: September 2022